e-Holster Order Information
If you have questions about any of our products or about an order you have placed with us please see our Contact Us page.
customerservice@eholster.com
Order Information
- Shopping Guarantee
- Lifetime Limited Warranty
- Return Policy
- Shipping Options and Charges
- Payment Options
- International Orders
The eholster.com Safe Shopping Guarantee protects you while you shop at eholster.com, so that you never have to worry about credit card safety. Period.
We guarantee that every transaction you make at eholster.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at eholster.com.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, eholster.com will cover the entire liability for you, up to the full $50.00. eholster.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at eholster.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Why is shopping at eholster.com so safe?
Safety in Numbers: When you shop at eholster.com, you'll be one of the millions of customers who have safely shopped on the Internet without credit card fraud.
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Still don't want to use your credit card on the Internet?
If you feel more comfortable not purchasing via our online store, you can use our offline payment method. Just select the items you wish to purchase through our online store, go to checkout and select "Offline Payment". This will e-mail you a copy of your order that you can print out and fax to our order fax number. Or, you can call our toll free 800 number to place your order.
Either way you chose to shop at e-Holster.com your transactions are safe and secure - we guarantee it.
e-Holster, LLC warrants to the original purchaser that its e-Holster products will be free from manufacturers defects in material and workmanship for the lifetime of the product. This lifetime limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations, unauthorized product repairs, and damage while in transit to e-Holster. This warranty lasts as long as the original purchaser owns the product. Coverage terminates if the original purchaser sells or otherwise transfers the product. Further, this warranty does not cover any consequential damage to a person or property other than the product purchased.
Within 30 days of receipt of your product you may return it for any reason for a full refund. We can only refund shipping costs if the return is a result of our error.
We trust in UPS for all our deliveries. Review the chart below for details on our shipping options and their associated costs (all costs based on estimate weight and delivery address).
Most UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS 3rd Day Air orders that are received before 3:00pm EST will be shipped the same business day. Orders received after 3:00pm EST will be shipped the following business day.
Service Delivery Time Guaranteed Insured Tracking Available Weekend/ Holiday Delivery Misc. Cost Ground Shipping United States (inside US) UPS Ground 3-10 business days (depending on destination) Yes Yes Yes No No P.O. boxes Just $5.00 Express Shipping (3 Day, 2 Day and Overnight) within the United States UPS 3rd Day Air End of day 3nd business day Yes Yes Yes No No P.O. boxes See shopping cart for exact costs. UPS 2nd Day Air End of day 2nd business day Yes Yes Yes No No P.O. boxes See shopping cart for exact costs. UPS Next Day Air by 3 p.m. next business day Yes Yes Yes No No P.O. boxes See shopping cart for exact costs. Delivery time is based on business days; weekends are not included. Express shipping charges are based on the package weight and destination zip code. To ensure that you receive your package, a signature is required on all Express Shipping orders so be sure that someone is available at the shipping address during delivery hours. We recommend shipping to a business address. We cannot be responsible for any carrier delays in delivery. International (outside US) UPS Standard to Canada 7-14 business days (depending on destination) Yes Yes Yes No No P.O. boxes See shopping cart for exact costs. UPS Worldwide Expedited 7-14 business days (depending on destination) No No No No No P.O. boxes See shopping cart for exact costs. USPS Priority Mail International 6-10 business days (depending on destination) No No No No No P.O. boxes See shopping cart for exact costs. International rates are automatically calculated when you select your shipping option at checkout. Any tax/customs/dutyfees are the responsibility of the customer.
We currently accept VISA, Mastercard and American Express credit cards. We also accept PayPal.
We accept money orders and/or cashier's checks, and personal checks. To order using one of these methods, place the items you wish to purchase in the shopping cart, go to checkout, enter shipping information, then print out the next page and mail it to us with your check. Once the check clears we will send your product (usually 5-10 business days for out of state personal checks).
We accept international orders with international credit cards as long as the verification code from the back of your credit card can be entered. We can also accept international payment via PayPal. For all international orders duties/customs fees are the responsibility of the purchaser.
