If you have questions about any of our products or about an order you have placed with us please see our Contact Us page.
Order Information
Shopping Guarantee
The eholster.com Safe Shopping Guarantee protects you while you shop at
eholster.com, so that you never have to worry about credit card safety. Period.
We guarantee that every transaction you make at eholster.com will be 100%
safe. This means you pay nothing if unauthorized charges are made to your
card as a result of shopping at eholster.com.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more
than $50.00 of fraudulent charges. If your bank does hold you liable for any
of this $50.00, eholster.com will cover the entire liability for you, up to
the full $50.00. eholster.com will cover this liability only if the unauthorized
use of your credit card resulted through no fault of your own from purchases
made at eholster.com while using the secure server. In the event of unauthorized
use of your credit card, you must notify your credit card provider in accordance
with its reporting rules and procedures.
Why is shopping at eholster.com so safe?
Safety in Numbers: When you shop at eholster.com, you'll be one of the millions
of customers who have safely shopped on the Internet without credit card fraud.
Safe Technology: Our secure server software (SSL) is the industry standard
and among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including credit card number,
name, and address, so that it cannot be read as the information travels over
the Internet.
Still don't want to use your credit card on the Internet?
If you feel more comfortable not purchasing via our online store, you can
use our offline payment method. Just select the items you wish to purchase
through our online store, go to checkout and select "Offline Payment".
This will e-mail you a copy of your order that you can print out and fax to
our order fax number. Or, you can call our toll free 800 number to place your
order.
Either way you chose to shop at e-Holster.com your transactions are safe
and secure - we guarantee it.
Lifetime Limited Warranty
eHolster, LLC warrants to the original purchaser that
its e-Holster products will be free from manufacturers defects in material
and workmanship for the lifetime of the product. This lifetime limited warranty
does not cover defects from product misuse, product neglect, product abuse,
product tampering, product alterations, unauthorized product repairs, wear from normal use, and damage
while in transit to e-Holster. This warranty lasts as long as the original
purchaser owns the product. Coverage terminates if the original purchaser sells
or otherwise transfers the product. Further, this warranty does not cover any
consequential damage to a person or property other than the product purchased.
Return Policy
Within 30 days of receipt of your product you may return it for any reason
for a full refund. We can only refund shipping costs if the return is a result
of our error. You can expect a refund in the same form of payment originally used for purchase within 7-10 business days from receipt of the returned merchandise.
Shipping Options and Charges
We trust in UPS and USPS for all our deliveries. Review the chart below for details on our shipping options and their associated costs (all costs based on estimate weight and delivery address).
Most UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS 3rd Day Air orders that are received before 3:00pm EST will be shipped the same business day. Orders received after 3:00pm EST will be shipped the following business day.
| Service |
Delivery
Time |
Guaranteed |
Insured |
Tracking
Available |
Weekend/
Holiday Delivery |
Misc. |
Cost |
| Ground Shipping United
States (inside continental US) |
| UPS Ground |
3-10
business days (depending on destination) |
Yes |
Yes |
Yes |
No |
No P.O.
boxes |
FREE |
| Express Shipping (3 Day, 2 Day and Overnight) within the United States |
| UPS 3 Day Air |
End of day 3nd business day |
Yes |
Yes |
Yes |
No |
No
P.O. boxes |
See shopping cart for exact costs. |
| UPS 2 Day Air |
End of day 2nd business day |
Yes |
Yes |
Yes |
No |
No
P.O. boxes |
See shopping cart for exact costs. |
| UPS Next Day Air |
by
3 p.m. next business day |
Yes |
Yes |
Yes |
No |
No
P.O. boxes |
See shopping cart for exact costs. |
| Delivery time is based on business days; weekends are not included. Express shipping charges are based on the package weight and destination zip code. To ensure that you receive your package, a signature is required on all Express Shipping orders so be sure that someone is available at the shipping address during delivery hours. We recommend shipping to a business address. We cannot be responsible for any carrier delays in delivery. |
| International (outside US) |
| UPS Standard to Canada |
7-14 business days (depending on destination) |
Yes |
Yes |
Yes |
No |
No
P.O. boxes |
See shopping cart for exact costs. |
| USPS Priority Mail International |
7-14 business days (depending on destination) |
No |
No |
Yes |
No |
No
P.O. boxes |
$23.95 |
| International rates are automatically calculated when you select your shipping option at checkout. Any tax/customs/dutyfees are the responsibility of the customer. |
Payment Options
We currently accept VISA, Mastercard and American Express credit cards. We also accept PayPal. We accept money orders and/or cashier's checks, and personal checks. To order using one of these methods, place the items you wish to purchase in the shopping cart, go to checkout, enter shipping information, then print out the next page and mail it to us with your check. Once the check clears we will send your product (usually 5-10 business days for out of state personal checks).
International Orders
We accept international orders with international credit cards as long as the verification code from the back of your credit card can be entered. We can also accept international payment via PayPal. For all international orders duties/customs fees are the responsibility of the purchaser. |
